Frequently Asked Questions

Quick answers for real questions.

Start here for the basics. If you don’t see what you need, reach out & we’ll help.

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Fabrics & Materials
What materials are used in Kinly upholstery? 

Our upholstery is crafted using high-quality fabrics selected for comfort, durability, and everyday living. Depending on the piece, materials may include performance fabrics, soft woven blends, and thoughtfully sourced synthetics designed to hold up to real life.
Are your fabrics durable for everyday use? 

Yes. Kinly furniture is designed for daily lounging, movie nights, and everything in between. Many of our fabrics are chosen for durability, easy maintenance, and resistance to everyday wear.
Do you offer performance or stain-resistant fabrics? 

Select styles feature performance or easy-clean fabrics that help resist spills and stains. Specific fabric features are listed on each product page so you can shop with confidence.

View our Fabric Guide here.
Care, Comfort & Sizing
How should I clean and care for my upholstered furniture? 

Regular care includes vacuuming with a soft brush attachment and promptly blotting spills with a clean, dry cloth. For deeper cleaning, we recommend spot-cleaning with a mild soap and water solution. Always check the care tag on your piece for specific instructions.
Are cushions removable? 

Many of our seating pieces include removable seat and back cushions to make cleaning and fluffing easier. Details vary by product, so be sure to check the product description for exact specifications.
Will the cushions lose their shape over time? 

Our cushions are designed to maintain comfort and structure with regular use. Like all upholstered furniture, occasional fluffing and rotation will help extend the life and look of your cushions.
Is Kinly furniture suitable for small spaces? 

Yes. Many of our designs are thoughtfully scaled to work beautifully in apartments, condos, and smaller living spaces without sacrificing comfort or style. Additionally, several groups are available in multiple configurations, making it easy to find a piece that works for your space. 
Delivery & Assembly
Do your sofas, sectionals, and chairs require assembly? 

Most Kinly upholstered furniture arrives with minimal assembly required, typically attaching legs or sectional connectors. Assembly instructions are included, and setup is quick and straightforward.
How long does delivery take? 

Delivery timelines vary by product and location. Estimated shipping windows are listed on each product page, and you’ll receive tracking information once your order ships.
Returns & Support
What is your return policy on upholstered furniture? 

We want you to love our furniture in your space. Return eligibility and timelines are outlined in our return policy. If you have questions before purchasing, our customer support team is happy to help.
How can I contact customer support? 

You can reach our customer support team through the Contact Us page on KinlyLiving.com. We’re here to help with product questions, order updates, or anything else you need.

Unable to find satisfactory answers ?

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Need Help?

We’re here to help — whether you have a question about a product, need support with an order, or just want help creating a cozier space. Reach out anytime and our team will be happy to assist.

Customer Service Hours 

Monday through Friday 
9:00 AM to 4:00 PM CST 

We respond to messages as quickly as possible during business hours. 

1-662-205-0063
customerservice@kinlyliving.com

Sized for your square footage. And your Sunday sprawl.

Have a question?

Grab a tape measure, note doorways, hallways & stair turns, then check your room dimensions. If you’re unsure, send us what you’ve got & we’ll talk it through.

 Contact Support

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